FAQ

Is Facetune free?

Facetune is free to download from the App Store and Google Play and includes tools and features that are free to use. If you’re looking for the full Facetune experience, you can also subscribe to become a VIP on a monthly or yearly basis and unlock more powerful tools that will take your editing game to the next level!

How can I save my edits in the free version?

If you are using the free version, Facetune will let you try all the VIP tools, but when you try to save the edit by tapping the √, the app will let you know that you need to become a VIP to do so. As long as you are using the tools and features available in the free version of the app, you will be able to save your work.

Where can I find Facetune tutorials?

If you’re on iOS, pick the tool you want to check out and tap the 'Help' icon at the top right of the screen. This will give you a few tips on how to use the tool. You can also tap the Facetune icon in the upper left corner of the main screen and take our Quick Tour to get some editing inspiration. Otherwise, we’d be happy to assist you and give you all the information you need to level up your selfie game - contact us at facetune.support@lightricks.com for some selfiology tips and tricks!

How do I enable photo access?

Go to the iOS Home screen > tap the Settings app > scroll down and tap on Facetune2 > make sure you've granted access to Photos > tap All Photos.

Where can I download Facetune?

If you are using an iOS device, you can download the app here. If you are using an Android device, you can download here. Facetune is totally free to download on both platforms. You can use the free tools available in Facetune or you can purchase the VIP package for full access to all the retouching tools in the app!

Can I Facetune my videos?

Yes! To Facetune your videos, tap on the Gallery icon in the top right, and then select a video from your Camera Roll. This will automatically open the Video Editor in the Facetune app. Facetune Video is a ridiculously easy-to-use retouching app for selfie videos. It makes editing videos as simple as editing a selfie: edit any one frame of your video, and we'll automatically apply it to the entire clip for you. Smooth skin, whiten teeth, contour and shape lips and brows, apply lipstick and more! Get a behind-the-scenes look at Facetune Video with this exclusive Q&A from the team who built the app.

Can I change the color of my hair using Facetune?

Absolutely! You can use the Hair tool to try out a new hair color. Just tap on Hair > Recolor > use the color Palette to select a new color for your hair. This will automatically detect where the hair is and apply the new color. You can also manually select where to apply the effect by tapping on Apply and using the brush and/or eraser for this. A great tip when coloring your hair with Facetune is to use Blend and Glow to adjust the effect's intensity and achieve an even more natural look.

Can I use Facetune to fix bald spots or thicken hair?

Of course! You can do this with the Patch tool using the following steps:Tap Patch > Use two fingers and pinch in an outward motion to zoom in close to the area you are looking to fill in or thicken.Swipe your finger over the area you'd to apply the Patch > Use two fingers to reposition and adjust the patch.

A great tip when using the Patch tool is to use a number of smaller patches, which can help produce a more natural result.

How can I find a tool that I hid?

If you accidentally (or purposely) hid a tool, you can easily bring it back by tapping on Manage > then tap on the tool so it is no longer greyed out.

How can I edit my face using Facetune?

Facetune has a wide array of tools for photo editing. Try out our special Retouch tool and the Face tool to tweak features and make little adjustments that bring out what makes you, you. Facetune also includes a collection of tools for smoothing out skin, removing pimples and blemishes, and enhancing facial features. Effortlessly enhance any selfie in just a few taps!

What is the Looks feature in Facetune Video and how does it work?

Looks is a super cool feature in Facetune Video that allows you to save your edits andd apply them to your next video in just a tap. To save your Look, simply edit your video > tap the Export button on the top right > make sure the Looks icon on the bottom left is checked, and that’s all! Your edits will automatically be saved for your next video.

How can I delete a project or image/video from Facetune app?

For iOS: Facetune does not store your images within the app, it reads them from your iOS Photos app. However, we do store editing projects so that you can continue working your magic at a later time.

If you are looking to remove Facetune's access to read the images in your iOS Photos app, head to your iOS Settings > Facetune > Photos > choose None or Selected Photos.

If you want to delete the projects you're in the middle of editing, tap on the Facetune icon on the top right of the Homescreen > Settings > Projects > Delete all projects. If you'd prefer to delete an individual project, tap on the Photo Drawer on the top left of the Editing Screen > tap the Down Arrow > Back > select the Projects album > long-press on the project > Delete. Please know, any deleted projects cannot be recovered.

For Android: Facetune does not store your images within the app, it reads them from your device's Gallery. However, we do store editing projects so that you can continue working your magic at a later time.

If you are looking to remove Facetune's access to read the images in your Gallery, head to Settings > Apps > App Management > Search for Facetune > Permissions > under Allowed, select Media > Don't Allow.

If you want to delete the projects you're in the middle of editing, tap on the Gallery icon on the top left of the Homescreen > Projects > Hold the Project you want to delete > Delete. Please know, any deleted projects cannot be recovered.

How long can my video be?

We currently support videos that are five minutes or less. If you'd like to edit videos that are longer than five minutes, you can cut the video into 5-minute segments and edit each part separately as a workaround.

Can I delete Looks?

There is no way to delete a saved Look. However, moving forward, upon export you can tap on the Looks feature at the bottom of the screen to uncheck the box. This will ensure that whatever edits were made are not saved in Looks.

Can I edit more than one face in Facetune Video?

It's currently not possible to edit more than one face in the app.

Is Vanish available for videos?

Not yet! Feel free to email us so we can pass on your request to our team! facetune.support@lightricks.com

Can I transfer my Facetune purchase from iOS to Android and vice versa?

Facetune is a universal app based on your operating system. Once you have purchased the VIP package, you can download Facetune and use your VIP tools and features on another device without paying again only if you are signed into the device with the same Apple ID or Google Account that was used to make the purchase. Your purchase will only be universal on your payment platform. This means that if you purchased Facetune VIP for your iPhone, you can use it on your iPad and other iOS mobile devices. If you purchased Facetune on Google Play, you can use your purchase on other Android devices.

If I purchased the VIP package for Facetune, do I have to pay for it again to use it on another device?

Facetune is a universal app based on your operating system. Once you have purchased the VIP package, you can download Facetune and use your VIP tools and features on another device without paying again only if you are signed into the device with the same Apple ID or Google Account that was used to make the purchase. Your purchase will only be universal on your payment platform. This means that if you purchased Facetune VIP for your iPhone, you can use it on your iPad and other iOS mobile devices. If you purchased Facetune on Google Play, you can use your purchase on other Android devices.

How can I reach Facetune customer support if I have any additional questions?

For iOS: Open the app > tap on the Facetune logo on the top right of the Homescreen > Support > Contact Us or email us at facetune.support@lightricks.com.

For Android: Open the app > tap on the three dots in the top right corner of Facetune > Send feedback or email us at facetune2.android.support@lightricks.com

What is Facetune2? Is Facetune different from Facetune2?

Facetune and Facetune2 are now one in the same! After we integrated Facetune Video into Facetune2 (yes, Facetune now supports video editing), we decided to drop the 2 to give you Facetune, the award-winning selfie editor. This version of Facetune features all of the amazing features you know and love, plus some new additions to take your editing to the next level. Our advanced technology behind every tool allows you to control exactly how you want your selfies to look. Whiten your teeth, remove blemishes, enhance lighting, and so much more! Beauty and makeup enthusiasts work wonders with Paint to apply or enhance stunning makeup and professional photographers use it to fix bad lighting or give their photo more vibrant or glowing tones.

Still have questions? Check the help center or email us at Support@Example.com