FAQ

To cancel your Facetune subscription or free trial:

If subscribed through web:

• Go to your Facetune Account Dashboard and log in.
• From there, you can view, manage, change, or cancel your subscription directly in your browser.

For Google Play Store:

• Open Google Play on your Android device
• Navigate to your subscriptions
• Select the Facetune subscription
• Tap to cancel and follow the instructions

For App Store:

• Open iPhone/iPad Settings
• Tap your name / Apple account
• Tap Subscriptions
• Find and tap the Facetune subscription
• Cancel the subscription

Note: Deleting the app will not cancel your subscription.

The refund process depends on where you made the purchase:

1. App Store purchases: Contact Apple Support directly

2. Google Play Store:

• Visit pay.google.com
• Click Menu (three-line icon)
• Go to "Activity" and find your purchase
• Take a screenshot of the receipt and send it to Lightricks support

3. Website purchases: Fill out this contact form

For assistance, email facetune.support@lightricks.com with your receipt, charge screenshot, signup email, and transaction details.

If you purchased your subscription through facetuneapp.com, you can request a full refund within 14 days of your first purchase. Simply contact our support team with your purchase receipt and the email address used at checkout.

For App Store or Google Play purchases, please request refunds directly through Apple or Google's refund systems.

For complete details, see our full refund policy.

Yes, Facetune is free to download from both the App Store and Google Play Store.

It's a freemium app, meaning you can use and save edits made with free tools at no cost—but there’s a weekly limit.

To unlock unlimited saves and access to premium (VIP) tools, you’ll need a subscription.

Facetune offers several subscription options including Monthly, Quarterly & Yearly options:

Exact prices may vary, so check the pricing page for current rates.

Yes, Facetune offers a one-time purchase option for lifetime access to VIP features.

You can contact Facetune customer service:

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1. Through the app (Settings > Contact us)
2. Through this form: https://www.facetuneapp.com/contact-us
3. ‍Through an email to facetune.support@lightricks.com

Yes, Facetune offers a subscription that unlocks premium features. VIP is available as monthly, quarterly, yearly, or lifetime subscriptions. For current pricing, please check the app or Facetune website.

To log in to your Facetune account:

1. Open the Facetune app
2. Tap on the menu in the top right corner
3. Click Sign In
4. Follow the prompts to complete the login process (be sure to use the same email or sign in method you used to register)

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You can find Facetune's privacy policy here. It outlines how we collect, use, and protect your personal information.

Yes. Facetune is available as an online photo editor that runs in your web browser, with no download and no installation required.

Open Facetune in any browser, upload a photo, and start editing right away on a desktop, laptop, tablet, or phone. You get the same AI editing tools you know from the app, including retouch, reshape, background remover, makeup, and hairstyle try-on.

Facetune is also available as a mobile app on iOS and Android, so you can pick whichever suits you.

Yes. Facetune works on any computer with a web browser, including Windows PC, Mac, and Chromebook.

There is no software to install and no emulator needed. Open Facetune's online editor in Chrome, Safari, Edge, or Firefox, upload your photo, and edit directly in the browser.

No. Facetune's web editor runs entirely in your browser, so there is nothing to download or install.

Just open the photo editor online, upload your image, and start editing. Downloading the iOS or Android app is optional, for when you prefer editing on mobile.

No, Facetune Mod APKs are not safe. They often contain malware, steal your personal data and pose serious security risks to your device. Always use the official Facetune website or app stores.

No, Facetune doesn’t store your photos on its servers or in the cloud.
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• Projects are saved only on your device, not linked to your account.
• If you switch devices, your edits won’t carry over.
• Edits are saved to your gallery when exported.
• You can delete saved projects anytime in the app.

Your content stays private and local to your device.

Make sure your photo is clear, well-lit, and shows your entire face. If it still isn’t detected:
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• Try restarting the app or updating to the latest version
• Crop the photo slightly to bring your face more into focus

This can help the app recognize and lock onto your face more accurately.

Facetune doesn’t currently support copying edits between photos, but you can manually apply the same tools and settings.

You’ll need a subscription to save photos or videos without a watermark.

We occasionally offer special promotions or trials. Keep an eye on our official app and website for the latest offers.

No, Facetune is a legitimate photo editing app developed by Lightricks, a reputable technology company. We have millions of satisfied users worldwide, transparent pricing, and clear terms of service.